Cancellation policies
How are reservations modified or cancelled?
To confirm your reservation, a 100% of the accommodations deposit is required before the moment of arrival.
Any request for cancellation or modification of dates must be submitted in writing directly to the reservations department: info@elotrolado.com.pa.
Cancellation notice, or modification of dates, received more than 30 Days in advance – 10% Penalty.
Notice of cancellation, or modification of dates received, between 15 to 29 Days in advance – 50% Penalty.
Notice of cancellation or modification of dates received with 14 days, or less, before the check-in date, – 100% Penalty.
Note: In case of modification of a reservation, the hotel may consider such reservation as a new reservation, and may update the rate according to prices, availability and conditions established on the day the modification is made. All reservations that are not presented at the hotel will be charged 100% of the total amount of the reservation. In case of early departure, the total amount of the stay will be charged as a penalty. The name of the reservation holder must match the name of the credit or debit card used to make the reservation. This card must be presented at check-in. Deposits can be made by wire transfer, ACH and credit cards (VISA, MASTER CARD, AMEX).
Check in time: 3:00pm
Check out time: 1:00pm
Early Check in and Late check out available according to occupancy and subject to extra charge.
Minimum stay: 4 nights
50% of the stay must be paid 30 days prior to check in date.
